Junior IT Support Specialist
Remotely (Ukraine)
QATestLab is an international provider of independent testing services with 20+ years of experience delivering QA support across multiple industries — from eCommerce, banking, and healthcare to gaming, media, and telecom. Our service portfolio includes manual testing and test automation services for web, desktop, mobile, and cloud applications.
We invite you to join our team as a Junior IT Support Specialist.
We expect that you:
- Have at least 6 months of experience in IT support
- Possess strong skills in administering workstations based on Windows 10/11
- Have experience in user support and access management in corporate services
- Have basic knowledge of Linux Server, Active Directory, and VPN administration
- Understand the principles of account and group management in Google Workspace and Microsoft 365
- Have experience in maintaining inventory of equipment, peripherals, licenses, and digital assets
- Have an English proficiency level sufficient for reading technical documentation
Main responsibilities:
- Providing technical user support: consultations, troubleshooting access issues, hardware and software failures, training users on new software and equipment
- Processing requests in the ticketing system: receiving, classifying, prioritizing, and monitoring their execution
- Managing corporate accounts and authorization
- Supporting office infrastructure and equipment
- Creating and updating technical documentation, optimizing processes
- Automating routine tasks, writing scripts
- Participating in the support of IT projects and services
We offer:
- Flexible working hours: starting from 8 to 11 AM; full-time
- Possibility to work remotely
- Decent compensation with regular reviews based on the results
- 100% reimbursement with sick leave letter, 18 days off
- Mentor support at the beginning
- Free English and QA courses
- Developed corporate culture, loyalty, and assistance programs
We will be glad to see you as part of the team!
Anna Dubovik
IT Recruiter